Accessibility

Our goal

We aim for the website to meet WCAG 2.1 level AA and for the mobile app to follow Android and iOS accessibility guidance. This is a goal, not a claim: no independent accessibility audit has been done yet.

What works today

• Buttons and tappable areas in the app are designed to be at least 48 dp, checked by an automated test.
• Many controls in the app and on the website have spoken labels for screen readers.
• The app is available in English and Nepali.
• The website is built with standard links and form controls, which work with a keyboard.

Known gaps

• We have not tested the app at very large text sizes (200%). Some screens may clip or overflow.

  Status: Not yet tested

• We have not completed a full TalkBack (Android) and VoiceOver (iPhone) review of the booking flow. Some controls may be missing spoken labels.

  Status: In progress

• We have not yet measured colour contrast across every screen against WCAG AA.

  Status: Not yet tested

• Trip chat and check-in have not been tested with assistive technology.

  Status: Not yet tested

• Maps are visual. The same experience information is available in lists and on each experience page.

  Status: By design

• Payment pages are provided by payment gateways and are outside our control.

  Status: Third party

Tell us about a problem

If something is hard to use, email support@planenepal.com with the page or screen, what you were trying to do and the assistive technology you use. We will read every report and use it to fix the gaps above.