Sub-processors
PLAN E keeps its own systems on a server in Kathmandu, Nepal. The parties below also handle personal data when you use the matching feature. Last reviewed 2026-09-27.
“Active when enabled” and “Optional” mean the party only receives data if that feature or payment method is turned on. Data leaves Nepal only for the parties marked “Outside Nepal”.
| Sub-processor | Purpose | Data | Location | Status |
|---|---|---|---|---|
| LD Cloud (dedicated server) | Hosts the database, sign-in, file storage, application functions, website and map tiles | All platform data | Nepal Kathmandu, Nepal | Active |
| Khalti | Payment gateway (wallet and bank) | Booking reference, amount, payer identity held by the gateway | Nepal Nepal | Active when enabled |
| eSewa (F1Soft) | Payment gateway (wallet) | Booking reference, amount, payer identity held by the gateway | Nepal Nepal | Active when enabled |
| Fonepay | Payment gateway (QR and bank) | Booking reference, amount | Nepal Nepal (to be confirmed) | Optional |
| ConnectIPS (Nepal Clearing House) | Payment gateway (bank transfer) | Booking reference, amount | Nepal Nepal (to be confirmed) | Optional |
| IME Pay | Payment gateway (wallet) | Booking reference, amount | Nepal Nepal (to be confirmed) | Optional |
| Stripe | Card payments | Booking reference, amount; card details are entered on Stripe's page and never reach PLAN E | Outside Nepal Outside Nepal | Optional |
| Google (Firebase Cloud Messaging) | Push notifications to Android devices | Device push token and notification content | Outside Nepal Outside Nepal | Active |
| Apple (Apple Push Notification service) | Push notifications to iPhones | Device push token and notification content | Outside Nepal Outside Nepal | Active when enabled |
| Google (Sign in with Google) | Optional sign-in, only if you choose it | Google account id, email address, name and photo | Outside Nepal Outside Nepal | Active |
| Sentry | Crash and error reports | Technical error details, device and app version, an opaque user id; personal data is removed before sending | Outside Nepal To be confirmed (outside Nepal if hosted by Sentry) | Optional |
| Brevo | Email delivery, switched on instead of our own mail server | Recipient email address, subject and message | Outside Nepal European Union | Active |
| Sparrow SMS | Text message notifications, only if selected by the operator | Phone number and message text | Nepal Nepal | Optional |
| Aakash SMS | Text message notifications, only if selected by the operator | Phone number and message text | Nepal Nepal | Optional |
| TextBee | Text message notifications through the owner's own Android phone acting as the SMS gateway | Phone number and message text | Not yet known The owner's Android gateway phone; likely outside Nepal (to be confirmed) | Active |
| GlitchTip (self-hosted) | Crash and error reports, run on our own server | Technical error details, device and app version, an opaque user id; personal data is removed before sending | Nepal Nepal (our own server, errors.planenepal.com) | Active |
| Umami (self-hosted) | Cookie-free website visit statistics, run on our own server | Page views and referrer; no cookies, no personal profile | Nepal Nepal (our own server) | Not selected |
| Google (Gemini) | AI trip suggestions | Text you type into the trip planner | Outside Nepal Outside Nepal | Disabled |
Questions about this list can be sent to support@planenepal.com.